Orlando International Airport Enhances Baggage Handling to Improve Passenger Experience
As passenger traffic continues to grow at Orlando International Airport (MCO), the Greater Orlando Aviation Authority (GOAA) is making significant strides to modernize its baggage handling systems. These improvements aim to reduce waiting times, streamline operations, and maintain the airport’s reputation as a world-class travel hub. Here’s a closer look at what’s happening:
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Background on MCO’s Baggage Handling Challenges
When MCO opened in 1981, its baggage handling system was designed to accommodate passenger volumes of that era. However, following the 9/11 attacks, enhanced safety and security protocols introduced additional demands on the system. Over the years, MCO’s passenger numbers have surged—50 million travelers passed through in 2019, climbing to nearly 58 million in 2023. The system now processes thousands more departing bags daily than just a few years ago, highlighting the urgent need for upgrades.
Near-Term Solutions: Express Service Providers
To ease the strain, GOAA adopted a new policy in September 2024, expanding the use of Express Service Providers (ESPs). These third-party vendors will help streamline operations by routing outbound luggage to a Remote Screening Facility and delivering inbound bags directly to off-airport resorts and hotels. This strategy will alleviate congestion in high-traffic processing areas and improve the overall baggage flow. New ESP operations are expected to begin by summer 2025.
Midterm Solutions: Upgrades to Screening Pods
The Transportation Security Administration (TSA) is spearheading upgrades to the physical screening equipment in MCO’s baggage handling areas, known as pods. One key project, focusing on Pod E, will enhance ethernet, IT, and encoder equipment to improve efficiency and productivity. These improvements will enable MCO and TSA to process passenger bags more swiftly and reliably.
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Long-Term Solutions: Overhauling the Infrastructure
The most ambitious component of the plan is a complete overhaul of MCO’s Baggage Handling System, part of a $652 million Capital Improvement Plan. This renovation will integrate seamlessly with ongoing updates to Terminals A and B, offering a state-of-the-art solution for MCO’s unique baggage needs. Known for processing more golf bags, car seats, and strollers than any other airport globally, MCO’s enhanced system will better serve its diverse mix of travelers, including tourists and business conference attendees.
Looking Ahead
MCO’s comprehensive approach to improving baggage handling highlights its commitment to passenger convenience and operational efficiency. By partnering with airlines, the TSA, and other stakeholders, GOAA is ensuring that the airport remains a top-tier travel destination for millions of visitors each year. With near-, mid-, and long-term solutions underway, passengers can look forward to a smoother travel experience in the years to come.
